Amazon recently shared advice for job candidates on how to present their accomplishments during interviews.

The online retail giant says one of the biggest mistakes candidates make is not conveying their achievements clearly and concisely, which can make it difficult for interviewers to assess their fit for a role.

In a LinkedIn post, the company stressed that their interviews rely on behavioral-based questions, and they are transparent about their expectations. To help candidates prepare, Amazon suggests using the STAR method to frame responses.

STAR stands for Situation, Task, Action, and Results, a structured approach that ensures candidates present their stories in a clear and organized manner.

Understanding the STAR Method

The STAR method is a technique used to answer behavioral interview questions. It helps candidates provide clear, structured, and concise responses by focusing on specific situations they have experienced. STAR stands for:

1. Situation

In the first step, the candidate describes the context or background of the story they are sharing. This is where you set the scene for the interviewer. It's important to be clear but concise, providing just enough detail to help the interviewer understand the circumstances you were facing.

Example:
"At my previous job as a customer service representative, we had a sudden spike in call volume during the holiday season. The team was overwhelmed with customer complaints, and the wait times increased significantly."

2. Task

Next, describe the specific task or responsibility you had in that situation. This helps interviewers understand what was expected of you and how it relates to the skills needed for the position you're applying for.

Example:
"As the team lead, it was my responsibility to ensure we could manage the increased volume and maintain high levels of customer satisfaction."

3. Action

This is where you explain the steps you took to resolve the issue or accomplish the task. It's crucial to focus on your actions, emphasizing the specific things you did to overcome the challenge. This section should highlight your skills, problem-solving abilities, and initiative.

Example:
"I implemented a more efficient triage system where we prioritized urgent issues first and trained additional team members to assist with simpler inquiries. I also set up a rotating shift schedule to ensure we had adequate coverage during peak hours."

4. Result

Finally, you describe the outcome of your actions. This is where you showcase the impact of your efforts, using concrete data and measurable results wherever possible. The result should demonstrate how your actions led to positive change or achievement.

Example:
"As a result, we were able to reduce wait times by 30% and resolved customer complaints 25% faster than before. Customer satisfaction scores also increased by 15% over the holiday season."